Company:
INSPYR Solutions
Location: Lawrence
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: Network Change Engineer (Remote)
Location: Remote
Duration: Contract position, estimated 1 year
Compensation: Exempt Salaried position based upon experience; weekly salary broken down hourly for invoicing purposes only. ($35 - $40/hour)
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
Position Details:
Exempt Salaried position based upon experience; weekly salary broken down hourly for invoicing purposes only.
Contract position estimated through October 2025
Standard work hours: Mon-Fri 8:00am-5:00pm
Location: Remote - United States
Client Addendum will need to be followed. Copy will be provided at the time of candidates offer.
Primary Roles & Responsibilities:
Provide post-sales engineering implementation services for network solutions across various product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and the organization.
Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination
Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Provide a technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services.
Meet all financial performance objectives for area of responsibility and take corrective action as needed.
Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Knowledge, Skills, Abilities:
Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind. Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in the organization's success.
Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organization's strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support the organization's strategic plan.
Education / Experience Requirements:
Bachelor's Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience preferred
Minimum of 5 years with engineering deployment responsibilities involving complex client requirements assessments, solutions designs and implementation within the technology services industry.
Ability to work within Change Management process/procedures and the ability to understand the requirements to compile documents with existing standards. The ability to gather requirements from the end user. Merge with existing standards within specified timeframes.
Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Fortinet Certification(s) or related certifications preferred.
A proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WAN and Wireless. Experience with DDI, NIDM, ClearPass, CyberArk and similar tools/standards is preferred.
End-to-end process thinker, with proven experience in business processes and workflow design.
Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud based technology systems.
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#IND-TELECOM
Location: Remote
Duration: Contract position, estimated 1 year
Compensation: Exempt Salaried position based upon experience; weekly salary broken down hourly for invoicing purposes only. ($35 - $40/hour)
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
Position Details:
Exempt Salaried position based upon experience; weekly salary broken down hourly for invoicing purposes only.
Contract position estimated through October 2025
Standard work hours: Mon-Fri 8:00am-5:00pm
Location: Remote - United States
Client Addendum will need to be followed. Copy will be provided at the time of candidates offer.
Primary Roles & Responsibilities:
Provide post-sales engineering implementation services for network solutions across various product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and the organization.
Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination
Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Provide a technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services.
Meet all financial performance objectives for area of responsibility and take corrective action as needed.
Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Knowledge, Skills, Abilities:
Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind. Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in the organization's success.
Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organization's strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support the organization's strategic plan.
Education / Experience Requirements:
Bachelor's Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience preferred
Minimum of 5 years with engineering deployment responsibilities involving complex client requirements assessments, solutions designs and implementation within the technology services industry.
Ability to work within Change Management process/procedures and the ability to understand the requirements to compile documents with existing standards. The ability to gather requirements from the end user. Merge with existing standards within specified timeframes.
Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Fortinet Certification(s) or related certifications preferred.
A proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WAN and Wireless. Experience with DDI, NIDM, ClearPass, CyberArk and similar tools/standards is preferred.
End-to-end process thinker, with proven experience in business processes and workflow design.
Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud based technology systems.
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#IND-TELECOM