Staff Inbound Product Manager - AI/SDK

Job Description

We are seeking an experienced Staff Inbound Product Manager to lead the development of an  SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows leveraging Generative AI. You will be at the forefront of applying state-of-the-art language models to Service Management use cases.

 

What you get to do in this role: 

Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers. 

Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.

Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.

Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.

Analyze competitive offerings to ensure our SDK remains competitive and innovative. 

Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media. 

Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.