Company:
TalentFish LLC
Location: Northbrook
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: IT Specialist (O365, Windows 11 and AV)
Primary Location: Chicago's near north suburbs
Position Type: 6 months plus contract – (qualified candidates must be able to work in the US and do not require sponsorship now or in the future)
Job Description:
We are seeking an experienced IT Specialist (white glove supporting executives) to manage desktop support and AV for our client's corporate headquarters. This is a 6 month plus contract role qualified candidates must be able to work on site 5 days a week in Chicago's near north suburbs and must be eligible to work in the US without requiring sponsorships now or in the future.
This role primarily supports users and Executives on-site 5 days a week. Qualified candidates will have experience supporting HQ Windows and AV user environments. The HQ houses the idea candidate will have experience supporting Executives in a corporate enterprise environment. In the role you will be responsible for troubleshooting and maintaining a Windows 11 and Microsoft O365 environment and AV for conference rooms. Ensuring efficient operation of mainly Lenovo laptops/desktops systems and AV for multiple conference rooms. This team consists of 11 team members and the role is open due to increased workflow and company growth.
Required Skills:
Experience: 2-4 years of IT support experience in a corporate environment, particularly with desktop refresh processes, breakfix and ticketing.
Technical Skills: Strong proficiency in Microsoft products (Windows 11, Office 365 and AV support), and familiarity with Lenovo hardware. (diagnosing, resolving issues, desk side and ticketing)
Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
Must have experience supporting AV (Wireless connectivity, presentation tools (projectors, screens, white boards etc.)
Proven ability to troubleshoot and resolve technical issues efficiently under pressure.
ServiceNow Experience: Familiarity with ticketing systems, particularly ServiceNow.
Mobility: Some experience with mobile support is a plus, though not a primary focus.
On-Site Availability: Must be available to work on-site five days a week, starting at 7:00 or 7:30 AM. Must have excellent communication, in person and email, phone customer service skills.
Key Responsibilities:
Desktop Support: Provide hands-on support for desktop systems, including Windows 11 and Office 365, ensuring quick resolution of issues.
Conference Room Technology: Manage and support all conference room equipment, primarily utilizing Microsoft Teams.
Troubleshooting: Handle refresh builds, break/fix scenarios, and ticket overloads using ServiceNow for efficient ticketing and issue tracking.
Field Support: Assist field engineers as needed to support Microsystems for members in the field.
Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery.
Teamwork: Contribute to a team of 11 professionals, collaborating effectively to meet departmental goals.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!
Primary Location: Chicago's near north suburbs
Position Type: 6 months plus contract – (qualified candidates must be able to work in the US and do not require sponsorship now or in the future)
Job Description:
We are seeking an experienced IT Specialist (white glove supporting executives) to manage desktop support and AV for our client's corporate headquarters. This is a 6 month plus contract role qualified candidates must be able to work on site 5 days a week in Chicago's near north suburbs and must be eligible to work in the US without requiring sponsorships now or in the future.
This role primarily supports users and Executives on-site 5 days a week. Qualified candidates will have experience supporting HQ Windows and AV user environments. The HQ houses the idea candidate will have experience supporting Executives in a corporate enterprise environment. In the role you will be responsible for troubleshooting and maintaining a Windows 11 and Microsoft O365 environment and AV for conference rooms. Ensuring efficient operation of mainly Lenovo laptops/desktops systems and AV for multiple conference rooms. This team consists of 11 team members and the role is open due to increased workflow and company growth.
Required Skills:
Experience: 2-4 years of IT support experience in a corporate environment, particularly with desktop refresh processes, breakfix and ticketing.
Technical Skills: Strong proficiency in Microsoft products (Windows 11, Office 365 and AV support), and familiarity with Lenovo hardware. (diagnosing, resolving issues, desk side and ticketing)
Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
Must have experience supporting AV (Wireless connectivity, presentation tools (projectors, screens, white boards etc.)
Proven ability to troubleshoot and resolve technical issues efficiently under pressure.
ServiceNow Experience: Familiarity with ticketing systems, particularly ServiceNow.
Mobility: Some experience with mobile support is a plus, though not a primary focus.
On-Site Availability: Must be available to work on-site five days a week, starting at 7:00 or 7:30 AM. Must have excellent communication, in person and email, phone customer service skills.
Key Responsibilities:
Desktop Support: Provide hands-on support for desktop systems, including Windows 11 and Office 365, ensuring quick resolution of issues.
Conference Room Technology: Manage and support all conference room equipment, primarily utilizing Microsoft Teams.
Troubleshooting: Handle refresh builds, break/fix scenarios, and ticket overloads using ServiceNow for efficient ticketing and issue tracking.
Field Support: Assist field engineers as needed to support Microsystems for members in the field.
Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery.
Teamwork: Contribute to a team of 11 professionals, collaborating effectively to meet departmental goals.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!
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