Company:
InterSources Inc.
Location: Alpharetta
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities
ServiceNow developer with CMDB
Alpharetta, GA. (Day 1 onsite)
Long Term
ServiceNow CSDM (Common Service Data Model) and CMDB (Configuration Management Database) specialist typically includes a blend of technical expertise, project management skills, and a deep understanding of IT service management principles. Title: ServiceNow CSDM and CMDB Specialist Job Summary: We are seeking a highly skilled ServiceNow professional to join our team as a CSDM and CMDB Specialist. The successful candidate will be responsible for the design, implementation, and ongoing management of the ServiceNow CSDM framework and CMDB to ensure accurate and reliable data for IT service management processes.
Key Responsibilities:
Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.
Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.
Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.
Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.
Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.
Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.
Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.
Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.
Qualifications: -
Bachelor's degree in Computer Science, Information Technology, or related field.
ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.
8+ years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.
Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape.
Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.
Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification
Excellent analytical and problem-solving skills with a keen attention to detail.
Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization. - Experience with data modelling, schema design, and relational databases is desirable. - Project management experience and familiarity with agile methodologies are advantageous
About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
ServiceNow developer with CMDB
Alpharetta, GA. (Day 1 onsite)
Long Term
ServiceNow CSDM (Common Service Data Model) and CMDB (Configuration Management Database) specialist typically includes a blend of technical expertise, project management skills, and a deep understanding of IT service management principles. Title: ServiceNow CSDM and CMDB Specialist Job Summary: We are seeking a highly skilled ServiceNow professional to join our team as a CSDM and CMDB Specialist. The successful candidate will be responsible for the design, implementation, and ongoing management of the ServiceNow CSDM framework and CMDB to ensure accurate and reliable data for IT service management processes.
Key Responsibilities:
Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.
Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.
Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.
Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.
Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.
Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.
Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.
Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.
Qualifications: -
Bachelor's degree in Computer Science, Information Technology, or related field.
ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.
8+ years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.
Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape.
Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.
Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification
Excellent analytical and problem-solving skills with a keen attention to detail.
Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization. - Experience with data modelling, schema design, and relational databases is desirable. - Project management experience and familiarity with agile methodologies are advantageous
About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
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