Company:
Lumen Solutions Group, Inc.
Location: Baton Rouge
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About us:
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Senior Technical Support Analyst
The scope of the proposed services will include the following:
Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
Assist with Microsoft M365 SharePoint and OneDrive content management
Assist with Microsoft M365 Office applications support
Oversees the work being performed by the Technical Support Analyst and assigns tasks
Expertise and/or relevant experience in the following areas are mandatory:
Advanced Experience installing new computer hardware, software and peripherals
Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
7+ years in onsite end user hardware and software technical support
Experience supporting and managing VoIP phones
Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
Experience acting as a team lead or supervisor overseeing technical support operations
Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Senior Technical Support Analyst
The scope of the proposed services will include the following:
Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
Assist with Microsoft M365 SharePoint and OneDrive content management
Assist with Microsoft M365 Office applications support
Oversees the work being performed by the Technical Support Analyst and assigns tasks
Expertise and/or relevant experience in the following areas are mandatory:
Advanced Experience installing new computer hardware, software and peripherals
Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
7+ years in onsite end user hardware and software technical support
Experience supporting and managing VoIP phones
Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
Experience acting as a team lead or supervisor overseeing technical support operations
Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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