G252SE2 - Mid Level End User Experience Monitoring Engineer - Cleared

Lead the implementation and deployment of the 1E application across the organization's end user environment.

Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

Develop and implement strategies for continual service improvement and security enhancement initiatives.

Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

Ensure compliance with IT policies, procedures, and regulatory requirements.

Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

Stay current with industry trends and emerging technologies in end user experience management and IT operations.

Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion.

Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration.

Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Requirements

TS/SCI with poly required

High School Diploma/GED and 19 years of related experience

Bachelor of Science may be substituted for 5 years of experience

Ability to collaborate effectively with cross-functional teams

Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences

Excellent communication and interpersonal skills

Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements

Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application

Strong problem-solving skills and the ability to troubleshoot complex technical issues

Strong understanding of IT operations, including experience with Splunk and SCCM environments

One of the Following Certifications Required:

CCNA Security

CySA+

GICSP

GSEC

Security+

CND

SSCP

CASP

CCNP Security

CISA

CISSP

GCED

GCIH

CCSP

Benefits

Health & Life Insurance

Dental Insurance

Disability Insurance

401K Retirement Plan with Matching

Tuition Assistance

Vacation and Sick Leave

Hiring Bonuses

Referral Recruitment Program