Systems Analyst with Billing Software

Title: Systems Analyst with Billing Software

Duration: Long term

Visa: USC and GC only

On W2

Location: The primary work locations are work from home (within the State of Colorado) and with a requirement to work from the Downtown Denver twice a week.

Interview: 2 Videos

Need Updated LinkedIn with profile pic.

MUST skills:

Have experience with Payment, Billing and/or Accounts Receivable systems

General Description of the Engagement

We are recruiting for a Sr. Systems Analyst (SA) who also possesses practical knowledge in business analysis and a demonstrated ability to successfully combine both occupations (SA and BA). This SA will support the Utility Billing applications (i.e. Zuora), Combined Utility Billing project, and the ACTIVE Network ECS1 payment system.

The Sr. Systems analyst will primarily be responsible for maintaining and grooming the product backlog, small project, enhancements, and bug fixes. They will perform requirements gathering (business and technical), documentation, verification, and refinement of new requirements as well as pre-existing requirements. This SA may be asked to support User Acceptance Testing when needed. The SA will report directly to the Application Analysis Manager but will receive day to day direction from a Product Administrator or a Project Manager.

Expected Responsibilities:

Write user stories with the 3W (the who, the what, and the why) format as well as document Acceptance Criteria using the Azure DevOps tool)

Partner with multiple agencies to understand known and needed business processes, system requirements, and integration requirements

Create and maintain functional process analysis documentation such as data mapping, process flows, and requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team

Perform technical process evaluation, analysis, along with recommending fixes

Perform incident management for production issues related to ECS1

Partner with the QA team to support User Acceptance Testing when needed

May provide go-live support and immediate post-production support activities as needed

Attend and participate in SCRUM ceremonies with the core Zuora team (SA, developers, QA analysts, Prod Support Analyst, and the product administrator)

Follow TS best practices, including documentation, project, and change management processes

Qualifications:

Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.

Have experience with Payment, Billing and/or Accounts Receivable systems

Have the ability to work on multiple project or system simultaneously

Have experience with workflow analysis, integrations/APIs, and overall ERP System design

Have experience with writing user stories in the 3W (the who, the what, and the why) format

Have experience with Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIRA

Gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues

Have experience with writing user stories/requirements

Have experience with data mapping activities

Have experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio

Have experience managing process analysis and improvement activities which impact multiple teams/departments

Have experience identifying, recommending, and delivering recommendations which improve enterprise-wide systems

Have excellent team collaboration, delivering results with peers, customers, and vendors

Have experience with minor production support resolving incidents.

Helpful but not required includes:

Have experience working with Scaled Agile

Have experience in the public sector, at the municipal/county level

Have experience Service Now, managing incident tickets.