ServiceNow Technical Lead

Company:  Diverse Lynx
Location: Richmond
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description

Responsibilities:

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests

Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

Guide the team in having the right level of details in the design artifacts.

Review the design and code to ensure it aligns to customer expectation and follows industry standards

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

Follow up on outstanding development needs and provides timely status reports to the project manager

Advise on options, risk and impacts on business/ITIL processes

Communicate technical problems and solutions to both technical and non-technical audiences

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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