Company:
Expert In Recruitment Solutions
Location: Oradell
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
What You'll Do:
Support the Administrator and Business Owner responsible for ensuring data integrity of PEGA along with the ticket Interface.
PEGA is an application utilized by Credit Operations in the US and Canada in support.
Provide project support for Credit and Operation projects.
Provide support for Credit Operations inquiries related to above listed applications along with impact on daily activities
Work closely with Credit Operations Team Leaders to set priorities for system requests
Act as a liaison between business and ITM staff at all levels, while representing the Domains
Assist with system analysis, design, testing, system documentation and user training
Use software, analytical tools and techniques and business process knowledge to analyze business problems and formulate solutions.
New Enhancement Research & Development (Special Projects)
Support, lead and assist end-users with requirements definition, project definition and project planning
Establish working relationships with key Business/BSO and ITM managers
Develop and maintain a detailed understanding of business processes and applications, customer needs and priorities
Provide an in-depth business process viewpoint during issue reviews, implementation and planning
New Enhancement Testing:
Prepare test plans, perform testing, and provide signoff for all PEGA Interface changes
Oversee testing to be completed by end-users
Perform pre and post-production validation for all system changes
Document System and End-User Acceptance Test plans
Prepare test cases, test procedures and expected results
Coordinate appropriate End-User involvement in testing
Develop training documentation for new, existing and enhanced applications
Train End-Users on new and/or enhanced application and business processes
Credit Operations
Communicate, attend meetings and create presentations to Leadership Team providing current information on projects and process changes
Receive and prioritize new enhancements, projects and initiatives.
What You'll Bring:
Bachelor's degree (Business Administration, Computer/ Information Science, Information Technology or Marketing).
Should have exprience with:
Preparing test plans, performing testing, and PEGA Interface changes.
Document System and End-User Acceptance Test plans.
Develop training documentation for new, existing and enhanced applications.
Support the Administrator and Business Owner responsible for ensuring data integrity of PEGA along with the ticket Interface.
PEGA is an application utilized by Credit Operations in the US and Canada in support.
Provide project support for Credit and Operation projects.
Provide support for Credit Operations inquiries related to above listed applications along with impact on daily activities
Work closely with Credit Operations Team Leaders to set priorities for system requests
Act as a liaison between business and ITM staff at all levels, while representing the Domains
Assist with system analysis, design, testing, system documentation and user training
Use software, analytical tools and techniques and business process knowledge to analyze business problems and formulate solutions.
New Enhancement Research & Development (Special Projects)
Support, lead and assist end-users with requirements definition, project definition and project planning
Establish working relationships with key Business/BSO and ITM managers
Develop and maintain a detailed understanding of business processes and applications, customer needs and priorities
Provide an in-depth business process viewpoint during issue reviews, implementation and planning
New Enhancement Testing:
Prepare test plans, perform testing, and provide signoff for all PEGA Interface changes
Oversee testing to be completed by end-users
Perform pre and post-production validation for all system changes
Document System and End-User Acceptance Test plans
Prepare test cases, test procedures and expected results
Coordinate appropriate End-User involvement in testing
Develop training documentation for new, existing and enhanced applications
Train End-Users on new and/or enhanced application and business processes
Credit Operations
Communicate, attend meetings and create presentations to Leadership Team providing current information on projects and process changes
Receive and prioritize new enhancements, projects and initiatives.
What You'll Bring:
Bachelor's degree (Business Administration, Computer/ Information Science, Information Technology or Marketing).
Should have exprience with:
Preparing test plans, performing testing, and PEGA Interface changes.
Document System and End-User Acceptance Test plans.
Develop training documentation for new, existing and enhanced applications.
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